Deficiencies Exist in the Control and Timely Resolution of Whistleblower Claims (Reference Number 2009-30-114)

TIGTA audit report 2009-30-114 (20 Aug 2009, 28 PDF pp.; printed pp. 12-13 and the management response pp. 20-22 are image pages, OCR'd): pre-2006 Informant Rewards Program (FY2001-2005 recoveries and awards, already recorded; award rates 8-14%, added); 7623(b) rules (15-30%, $2 million / $200,000 thresholds, 'shall pay'); Figure 1 claim status by processing stage as of 30 Mar 2009 (totals already recorded; stage rows and reclassified total added; columns add up); Figure 2 claims received and alleged underreported income CY2007-2008; processing delays (85% / 738 claims not routed within 60 days, average stage times); 93 claims (5%) from employees; six analysts; E-TRAK. Not extracted as rows (audit-sample or data-quality figures, not programme statistics): database counts 866 records / 1,086 claims vs 1,154 records / 1,973 claims, 887 claims entered late, 144 and 146 claims missing between systems, 62 of 72 'closed' claims actually 7623(a), the 32-claim sample (22 wrong receipt dates, 13 wrong transfer dates, Figures 3-4), 12 claims without closing letters for 290 days on average, the 2006 TIGTA review (22 paid claims, 7.5 years, 45%/32%/75% findings), awards taking up to 10 years and a 15-year example. Added 38 observations, 5 rules, 1 event, 1 proposed indicator (amounts_alleged).